Terms and Conditions


This website is provided by the RSPCA Halifax, Huddersfield Bradford & District Branch. Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers.

Our Privacy Policy also forms part of these Terms and Conditions and should be read in conjunction with them. We use, store and process information about you in accordance with our Privacy Policy. By using our websites, you agree to our use, storage and processing of your information in accordance with that Policy.

While this site is constantly monitored and updated, the RSPCA Halifax, Huddersfield Bradford & District Branch accepts no responsibility for the accuracy of the information.

The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk. The information is made available for public use solely on the basis that the RSPCA Halifax, Huddersfield Bradford & District Branch excludes to the extent lawfully permitted any and all liability for any loss or damage to data or computer systems which result from use of this site.




All sizes and weights are approximate. Supplies of goods are subject to availability. If occasionally an item is not available a carefully selected alternative may be sent. If the substitute item is not acceptable, please contact onlinevetshop@rspcahalifaxhuddersfieldbradford.org.uk within 7 of delivery to arrange for the return of the goods and a full refund will be issued. This does not affect your statutory rights as a consumer.

If your goods are damaged in transit, please contact onlinevetshop@rspcahalifaxhuddersfieldbradford.org.uk within 7 days of receipt. We guarantee to replace your item(s) or refund your money.

On receipt of the goods, if you wish to cancel the order for any reason, you need to tell us you wish to do so within 14 working days. You have a further 14 days in which to return the items. You will be responsible for the cost of returning the goods, but the original payment will otherwise be refunded in full within 14 days of us receiving the returned goods. Please contact a member of our Customer Service Team if you have questions about cancelling, returning or refunding an order.


The RSPCA Halifax, Huddersfield Bradford & District Branch adheres to Payment Card Industry standards for the secure processing of credit and debit cards (PCI-DSS). More information on PCI-DSS is available at www.pcisecuritystandards.org.


We deliver goods to all UK addresses with a Royal Mail postcode. Prices charged for delivery will vary due to the weight and size of an item

Please contact our Customer Services team regarding delivery to addresses outside of the UK. Please allow 28 days for deliveries.


Please email onlinevetshop@rspcahalifaxhuddersfieldbradford.org.uk if you would like to discuss any complaint regarding a RSPCA Halifax, Huddersfield Bradford & District Branch shop item. We endeavour to respond to all complaints within five working days.


The RSPCA Halifax, Huddersfield Bradford & District Branch will not sell or share your personal data with any third party for their marketing purposes but will share with a third party in order to fulfil your order and send your purchases to you. Any third party we work with for fulfilment will be done under a contract, and we will only process your personal data in accordance with Data Protection Laws and our Privacy Policy.

The RSPCA Halifax, Huddersfield Bradford & District Branch a may contact you for marketing purposes by post under our legitimate interest, or by email, telephone, or text message if we have your permission to do so. If you would like us not to contact you or want to change the way we communicate with you at any time, or you have any questions about how the RSPCA Halifax, Huddersfield Bradford & District Branch uses your personal data, please contact our Supporter Care Coordinator on 01422 341160, supportercare@rspcahalifaxhuddersfieldbradford.org.uk, or by writing to: Supporter Care Coordinator RSPCA Halifax, Huddersfield, Bradford & District Branch, Queens Hall, Queens Road, Halifax. HX1 3NS


The RSPCA Halifax, Huddersfield Bradford & District Branch reserves the right to make changes to these Terms and Conditions. Please check these Terms and Conditions from time to time to take notice of any changes made

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